The Scoreboard Isn't Showing Up!

iScore users may not be seeing their scoreboard for numerous different reasons than what is listed in this article. If you use iScore and are not seeing your scoreboard, please refer to this article.

My Scoreboard Isn't Showing up:

Getting a scoreboard on your livestream is one of the best parts about livestreaming with sidelineHD, and when it's not working, that can be pretty frustrating! Let's go through some potential causes of this issue.

• Demo Mode
• Confirm your Livestream is Up
• Confirm you are Streaming to the Correct Team
• Confirm your Scoring Connection is Good
• Restart your Devices

Demo Mode

After 5 minutes of inactivity, scoreboards will be removed and just display the team banner. This is so we do not show stale data, once we receive scoring activity from you, the scoreboard is displayed again.
Streams will enter DEMO MODE after a long period with no scoring activity.
To exit DEMO MODE, simply resume scoring your game.

Confirm Your Livestream Is Up

You can't get a scoreboard without a livestream! You will know that your livestream is up when you can watch it live on YouTube, Facebook or sidelineLIVE. If this livestream doesn't have a scoreboard, you should at least see your team name in the top or bottom. 

• You should receive a text message indicating Stream up, along with the Team name. 
• Confirm you are not streaming direct to Facebook or Youtube. 
  If your livestream is not UP or you don't see your team name on the livestream,  
  If you do not see any overlays, then your stream is not passing through sidelineHD's servers.  
  (You might be streaming directly to Facebook or YouTube.)  

Confirm you are Streaming to the Correct Team

When streaming make sure the title bar has the correct team name. If it is pointing to the wrong team, you'll want to take your stream down and repoint the camera to the correct team, then restart the stream. It's important to wait 5 minutes after taking your stream down before putting it back up. 

To repoint your camera: 

• Streaming with a third-party camera
  1. When logged into your sidelineHD account, select your team card
  2. Select Settings
  3. Select Stream Settings
  4. Select Camera Settings
  5. Select ... 
  6. Select Edit Camera
  7. Change the dropdown to the correct team
  8. Select Save

•  Streaming with the sidelineHD app 
  • Stop the stream by pressing the record button
  • Press the back button from the camera screen
  • Press the back button from the wrong team page
  • Select the correct Team Card
  • Select the Game Card
  • Select the Go Live 
  • Select sidelineHD App
  • Select Confirm
  • Make sure the correct team name is listed on the camera screen
  • Press the Record Button

Confirm your Scoring Connection is Good

Even if you're scoring on your phone or tablet, your scoreboard will not appear if your connection is too weak. Go to your device’s Wi-Fi and cellular settings and make sure you’re connected to the correct Wi-Fi network or hotspot. Important: do not connect your phone to the Mevo hotspot.

If you are using cellular data, check your signal strength—if the service is poor, you won’t be able to score the game reliably. To avoid this issue in the future, you may want to consider investing in a dedicated hotspot.

Restart your Devices

When livestreaming with sidelineHD, remember that you will need two devices: one to stream and one to score.

Try restarting your scoring device! 

1. Restart your scoring device

2. Once restarted, open the sidelineHD app again

3. Go to your Team Card

4. Tap into your Game Card

5. Continue Scoring

6. Review your livestream and see if the scoreboard is now displayed