Troubleshooting iScore: I Don't See Scoreboards

These steps will help you troubleshoot your iScore connection.

Note: If you are stepping in for another scorer or do not require statistics, consider sidelineSCORE.  It is the simplest way to control the scoreboard and Team Managers can switch between sidelineSCORE and iScore with no data loss.  (For switching instructions, see this article.) 

STEP 1: Am I streaming to the right place?

1. Confirm that your livestream has overlays.  Your livestream should have a logo and title bar (or scoreboard).  

If you do not see any overlays, then your stream is not passing through sidelineHD's servers.  (You are streaming directly to Facebook or YouTube.)  Follow the directions in the sidelineHD STREAMING tab to have your camera stream RTMP to sidelineHD.

2. Confirm that your camera is pointing to the correct team.  Make sure the title bar has the correct team name.  (For example, if you are scoring for Varsity, make sure it's not titled for JV.). If it's wrong, take your stream down, go to the sidelineHD STREAMING tab, and point your camera to the right place.

STEP 2: Confirm your scoreboard controller is set to iScore

iScore is device-specific; you will want to use the same device you linked sidelineHD with iScore to score games with. 

Go to your team's page and click Settings>Scoring Settings.  If so, go to STEP 3.

If you see the below screen instead, it means that pairing was not successful.  You may have never paired, or you may not have finished the pairing process.

Follow these steps to pair your iScore device with sidelineHD.

1. Click on "Settings>Scoring Settings" >> "Pair iScore" >>"Transfer roster to iScore".
2. The prompts will guide you to turn on iScorecast and import a team.  Be sure to follow all of the steps.
3. IMPORTANT: After the import, the sidelineHD web app may guide you to create a fake game.   This allows our servers to confirm the data connection.  If you exit before this step completes, pairing will not complete.

STEP 3: Confirm that scoring data is making it to sidelineHD

Your sidelineHD team schedule page, when you load this page, it will sync to iScore to pull games, but you can manually sync by pressing the sync button.

You can test this at any time – no livestreaming is required.  

If you do NOT see your game you recently created:

1. You are scoring with a different team or device than the one we are paired with. Check for similarly named teams.
2. Your iScore device is not connected to the Internet.
3. There is a delay in the iScorecast network

Note: The Advanced iScore Diagnostics article has more information about troubleshooting iScore.