We send this text message if you have not paired your team to any Facebook, YouTube destination. With sidelineHD, viewers watch games from YOUR Facebook profile/page, YouTube channel.
Resolution
Go to the STREAMING page on sidelineHD and click on "Link YouTube", "Link Facebook". This will add a streaming destination. You can add both!
Error Message #2: Stream Error - Facebook expired your access token
| FB stream FAILED: FB has expired your publishing access (or it's missing). To fix--> https://sidelineHD.com/fbStreamError |
| FB post ERROR: unable to post Tigers YT link. FB expired publishing access to 8U Tigers. To fix--> https://sidelineHD.com/fbStreamError |
We send text messages like these if Facebook has taken away our permission to publish to your Facebook profile or page.
Facebook expires sidelineHD's security access if sidelineHD has not posted to your linked Facebook destination in awhile, (usually 60 days) or if your password was recently changed. To fix this, you need to refresh your Facebook business integration with sidelineHD. See #1 below.
Resolution
You can fix this in one of two ways:
1) Go to your Facebook Business Integration page and see if permissions for the sidelineHD app have expired.
You can check that here: Check Facebook Business Integrations
If expired, hit the button to renew!
2) Go to the STREAMING page on sidelineHD. Click on the "Unlink Facebook" button. Then, click on "Link Facebook" to re-link your page or profile. This will refresh the permissions provided to sidelineHD.
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