Mevo Help: I'm getting errors when I try to go LIVE

There was a problem connection with the RTMP Destination 

Mevo can't connect to your RTMP destination. Please ensure your RTMP server is reachable

• Swipe the Mevo app closed and open it again. In most cases, this solves the problem. This is a known problem with Mevo's software and Mevo is working to address the issue.

   

• Restart all your devices including your phone, Mevo camera and your hotspot (if you are using one)

   

• Make sure that the internet is accessible on your phone/hotspot

   

• If you are using public or institutional WiFi, these networks are sometimes configured to block (1) streaming connections or (2) device-to-device connections that are required for your Mevo app to control your Mevo

   

• Double check that the Mevo's RTMP information matches the information you got from the sidelineHD website. Typos can occur when entering it manually. 

  • For a refresher on inputting your RTMP information, check out our Where is my RTMP Information article

     

• Verify your Mevo's wireless settings:
  1. In the Mevo app, select the three dots
  2. Select Network
  3. Confirm it is set for either: 
     • Mevo Hotspot
     • Your phone's data connection
     • Your personal hotspot's WiFi network
  4. Confirm your device is connected to the same network
  5. Test your device's connection

     • Try and load any website (apple.com, mevo.com, google.com, etc)

        

• Test your Mevo by going live directly to Facebook. This is a general test of your Mevo and does not involve streaming to sidelineHD. You can follow Mevo's directions here

  • If you are still getting an error when streaming directly to Facebook, then this is a Mevo issue. The Mevo Facebook group can be a helpful resource. You can also reach out to Mevo Support.