The Mevo mobile app may occasionally display errors when you attempt to go live. This error is a general connection error between your Mevo and your data service or the RTMP is entered incorrectly. In this article, we will troubleshoot this issue.
There was a problem connection with the RTMP Destination
Mevo can't connect to your RTMP destination. Please ensure your RTMP server is reachable
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Swipe the Mevo app closed and open it again. In most cases, this solves the problem. This is a known problem with Mevo's software and Mevo is working to address the issue.
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Restart all your devices including your phone, Mevo camera and your hotspot (if you are using one)
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Make sure that the internet is accessible on your phone/hotspot
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If you are using public or institutional WiFi, these networks are sometimes configured to block (1) streaming connections or (2) device-to-device connections that are required for your Mevo app to control your Mevo
- Double check that the Mevo's RTMP information matches the information you got from the sidelineHD website. Typos can occur when entering it manually.
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For a refresher on inputting your RTMP information, check out our Where is my RTMP Information article
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- Verify your Mevo's wireless settings:
- In the Mevo app, select the three dots
- Select Network
- Confirm it is set for either:
- Mevo Hotspot
- Your phone's data connection
- Your personal hotspot's WiFi network
- Confirm your device is connected to the same network
- Test your device's connection
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Try and load any website (apple.com, mevo.com, google.com, etc)
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- Test your Mevo by going live directly to Facebook. This is a general test of your Mevo and does not involve streaming to sidelineHD. You can follow Mevo's directions here
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If you are still getting an error when streaming directly to Facebook, then this is a Mevo issue. The Mevo Facebook group can be a helpful resource. You can also reach out to Mevo Support.
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